User Interface and Electronic Mail
Oct. 28th, 2005 10:59 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
dmazeOur new corporate masters use a well-known largely Windows-oriented mail system (thankfully not Exchange, and the client does run inder Linux). One consequence of this is that the email editor looks similar to Word or your favorite other font-aware GUI text editor. And a side consequence of this is that I'm actually happier to get HTML email...and it's hard to send good-looking text mail.
So I now understand the temptation of HTML mail: if everyone you correspond with lives in an HTML-aware mail world, then everyone's life is slightly prettier if everyone uses HTML. But I come from a world where not everyone does, so now there's the challenge (which the software doesn't help with at all) of making my GUIfied mail look good to text mail readers. I hope I'm succeeding, but this is a hard UI problem.
I think there are just too many options. Some people send their email in blue. Why blue? I'm not sure. The formatting options I want most are "monospace" and "italic", and sometimes "list", if I want more than that I'll write a document in something else and attach it. These options would be pretty easy to port over to your slightly-formatted-to-text renderer. So then you're not foisting angry fruit salad on the world, and you've made both the HTML-reader and text-reader people happy. Just as soon as I get to hacking on this closed-source heavily-legacy mail software...
So I now understand the temptation of HTML mail: if everyone you correspond with lives in an HTML-aware mail world, then everyone's life is slightly prettier if everyone uses HTML. But I come from a world where not everyone does, so now there's the challenge (which the software doesn't help with at all) of making my GUIfied mail look good to text mail readers. I hope I'm succeeding, but this is a hard UI problem.
I think there are just too many options. Some people send their email in blue. Why blue? I'm not sure. The formatting options I want most are "monospace" and "italic", and sometimes "list", if I want more than that I'll write a document in something else and attach it. These options would be pretty easy to port over to your slightly-formatted-to-text renderer. So then you're not foisting angry fruit salad on the world, and you've made both the HTML-reader and text-reader people happy. Just as soon as I get to hacking on this closed-source heavily-legacy mail software...
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blue in so many ways
Date: 2005-10-28 04:17 pm (UTC)Oh right, new corporate masters. How is that anyway? Do you have a corporate tattoo yet?
The blue thing happens in general because exchange likes to put replies in blue (presumably in some misbegotten attempt to set them off from the original text). The terrible thing is that all of them are in blue, so the first reply is blue, setting it off, and later replies to that from exchange users tend to stay blue.
I generally just beat my email into "compose only plain text" and coerce html email I get into text email in the reply, just as punishment to html users.