When I was at my tech support job and on the phone all the time, I psyched myself up with the same reasoning nuclearpolymer gave--that no matter how much I procrastinate, it'll never go away, and so I might as well just do it and get it over with. It also helped that I had prepared notes, so whenever I called a customer, I would have my notes in front of me should anything come up. Of course, if a customer called me up cold, I wouldn't have any sort of preparation, but I could also remind myself that I know more about our product than they do (which applies to your lawyer situation as well--the lawyer knows all kinds of legal stuff that you wouldn't ever think of, but you are the expert on your situation, which the lawyer needs to understand somehow).
It also gets easier with practice, but that doesn't really make the first few times any less scary :-)
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Date: 2006-03-23 03:05 pm (UTC)It also gets easier with practice, but that doesn't really make the first few times any less scary :-)